Today’s consumer expects to connect using a variety of touchpoints. They value the speed, choice and convenience of digital communications—while expecting highly personal and conversational interactions.

Chatbots are an increasingly powerful part of an organisation’s customer experience, working seamlessly with other channels to service consumers in a conversational way.

DiUS can help you understand how a chatbot can streamline your customer interactions, drive operational efficiency and deliver a seamless customer experience.

Create better customer experiences

Our rapid 5-day Discovery Sprint will help identify where a chatbot will be most effective within your customer’s journey, define a conversational interface with impact and ensure it's backed by the right technology.

Our team will work with you to:

Discover:Triage identified problems and determine the use case.

Validate:Test and measure the problem/solution fit to ensure it delivers the desired customer experience.

Recommend:Provide a high level technical architecture and delivery roadmap to support the design and build phase of your chatbot solution.

Two consultants, over 5 days.

Why chatbots?

Working seamlessly with other channels, chatbots are an increasingly powerful part of an organisation’s customer experience, they can:

  • Improve satisfaction and reduce churn by streamlining your customer interactions.
  • Provide around-the-clock service, with 24/7 support for your customers.
  • Triage enquiries and collect information on how to resolve your customer problems.
  • Reduce pressure on frontline employees, freeing them up for more important tasks.
  • Gain insights and understand trends to inform your digital customer experience.